At LovelyCreation, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
📊 Information We Collect
- Personal Information: Name, email address, phone number, and billing/shipping address when you place an order.
- Payment Information: Payment details are processed securely through trusted payment gateways like Razorpay.
- Usage Data: Information about how you interact with our website, including pages visited and time spent.
- Device Information: Browser type, device type, and IP address for security and optimization purposes.
🎯 How We Use Your Information
- Order Processing: To process and fulfill your bracelet orders, including shipping and delivery.
- Customer Service: To respond to your inquiries, provide support, and resolve any issues.
- Communication: To send order confirmations, tracking information, and important updates.
- Website Improvement: To analyze usage patterns and improve our website experience.
- Marketing: To send promotional emails about new products and offers (with your consent).
🤝 Third-Party Services
- Payment Processors: Razorpay and other secure payment gateways to process transactions.
- Shipping Partners: Courier services to deliver your orders safely.
- Analytics: Google Analytics to understand website usage (anonymized data).
- These services have their own privacy policies and security measures.
🛡️ Data Security
- We implement industry-standard security measures to protect your personal information.
- SSL Encryption: All data transmission is encrypted using secure SSL technology.
- Secure Storage: Your data is stored on secure servers with restricted access.
- Payment information is processed through PCI-compliant payment gateways and never stored on our servers.
📅 Data Retention
- We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy.
- Order Information: Kept for accounting and customer service purposes as required by law.
- Marketing Data: Retained until you unsubscribe or request deletion.
- Inactive accounts may be deleted after a reasonable period of inactivity.
⚖️ Your Rights
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal requirements).
- Opt-out: Unsubscribe from marketing communications at any time.
🌍 Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who help us operate our business (shipping, payment processing).
- When required by law or to protect our legal rights.
- In the event of a business merger or acquisition (with prior notice).
🔐 Your Data is Never Sold
👶 Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
📝 Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date.
- Sending an email notification for material changes (if you have subscribed).
- Continued use of our website after changes constitutes acceptance of the updated policy.
📩 Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: